Senior Engineer Opens P1 TAC Case.
When asked by TAC engineer Jacob Steely if he thought that a P1 for a brand-new site was really appropriate, Engineer Alain Diviau of Leopard Acoustics said “Of course it is, what do you mean? The entire site is down!”. Steely, a veteran TAC engineer with over 3 years of extensive customer facing experience and a respectable 3 CCIEs calmly informed the customer that smartnet did not cover a greenfield build of his new audiology building and that he could hire a VAR or professional services....